Operations Archives

How to Turn Dissatisfied Guests into Loyal Advocates

This educational post was provided by Josh Liebman from ROLLER Software. $21,600 That’s the cost of a bad guest experience. Research has indicated that a single negative online review will turn away up to 30 prospective guests from visiting you, which means we’re...

Evolution of FEC Offerings

Education, Operations

This educational post was provided by Player One Amusement Group. The one constant is change…this is a phrase that has become especially true now. For FECs this applies to both the evolution of games and amusements, and to the changing expectations of consumers. Dark,...

Merchandise Counter Best Practices

Education, Operations

This educational post was provided by Player One Amusement Group. No matter the type of entertainment facility or business you run, if it has redemption games, then your prize counter is essential to a high performing game room. Not only does it drive game play, but...

3 Reasons a Waiver is Critical for your Family Entertainment Facility

Education, Operations, Partners

This educational post was provided by Entertainment Defense Attorney Kevin Lonzo of Lonzo Law and The SGB Network. Many of us have seen the now viral video of a young woman, out with friends for a good time, stepping up for her turn in axe throwing at her local family...

Cash Control Best Practices – 6 Ways to Lock Down Your Process

Education, Operations, Partners

This educational post was provided by CenterEdge Software. Controlling the cash flowing through a family entertainment center takes a village — well, a team that’s all on the same page to be exact. But with a good policy, the right culture and a few key techniques and...

7 Tips to Reduce Risk in Family Entertainment Centers

Education, Operations, Partners

This educational post was provided by McGowan Insurance. Limiting risk helps everybody in the family entertainment center (FEC) community. Customers and workers stay healthy and keep coming back. Owners and managers make profit targets and grow the business. The...