Education, Operations, Partners
This educational post was provided by McGowan Insurance. Limiting risk helps everybody in the family entertainment center (FEC) community. Customers and workers stay healthy and keep coming back. Owners and managers make profit targets and grow the business. The...
Education, Operations, Partners
This educational post was provided by McGowan Insurance. The best family entertainment centers (FECs) are safer than the rest. They have to be because risk is the baseline reality of an FEC — machines break down, staffers slip up, and guests abandon their cares when...
Education, Operations, Partners
This educational post was provided by CenterEdge Software. Customer friction is defined as those points in our processes and experience that cause guests discomfort, hassle or annoyance. And that discomfort provides opportunities for guests to consider whether doing...
Education, Operations, Partners
This educational post was provided by Redemption Plus. You walk into your local grocery store in search of one thing: ice cream! Right away you know what part of the store you need to go to — the frozen food aisle. From there you can browse different types of frozen...
