Education, Operations, Partners
This educational post was provided by Entertainment Defense Attorney Kevin Lonzo of Lonzo Law and The SGB Network. Many of us have seen the now viral video of a young woman, out with friends for a good time, stepping up for her turn in axe throwing at her local family...
Education, Operations, Partners
This educational post was provided by CenterEdge Software. Controlling the cash flowing through a family entertainment center takes a village — well, a team that’s all on the same page to be exact. But with a good policy, the right culture and a few key techniques and...
Education, Operations, Partners
This educational post was provided by McGowan Insurance. Limiting risk helps everybody in the family entertainment center (FEC) community. Customers and workers stay healthy and keep coming back. Owners and managers make profit targets and grow the business. The...
Education, Operations, Partners
This educational post was provided by McGowan Insurance. The best family entertainment centers (FECs) are safer than the rest. They have to be because risk is the baseline reality of an FEC — machines break down, staffers slip up, and guests abandon their cares when...
Education, Operations, Partners
This educational post was provided by CenterEdge Software. Customer friction is defined as those points in our processes and experience that cause guests discomfort, hassle or annoyance. And that discomfort provides opportunities for guests to consider whether doing...
